Unilakes TeChnology Investment
Level-2, 66 B, Vector Cresent, Narra Warren, Melbourn, Victoria, 3805, AUS
Onwio is hereafter referred to as We, Us, Our
Onwio.com is a project of Unilakes Technology
Investments to facilitate the South Asian community in the City of Kalgoorlie
& Boulder in the Goldfield region of Western Australia with south Asian food
items and groceries.
We recognize the importance of your privacy and treat personal
information provided to us with respect and integrity. We comply with the
National Privacy Principles contained in the Privacy Act 1988.
Please note, when using this website, ordering or registering with us,
you consent to the collection, use, and disclosure of your personal information
under this Policy.
We collect personal information on this website. The type of personal
information collected will depend upon what dealings you may have with us.
Collection using this Website
When you use this website, we collect personal information that you
provide to us and information about how you use our website, for example by
registering, making a purchase or just view the products. This information may
include your name, home or work address, phone number, email address, and
information about the products that interest you. You can still shop on this
website as a Guest but in that case, you have to enter your billing &
delivery address again and again.
Use of personal information
In general, our policy is to only use your information for the purpose
for which it was either specified or reasonably apparent at the time when the
information was collected. We may also use the information collected for any
other related purpose for which you may reasonably expect it to be used.
Some of the purposes for which we commonly use your information are as
- To assist in providing our
services and products to you and in processing the orders that you place
with us by this website, by telephone call or in person.
- To assist with any calls you
make to us
- To communicate promotional
offers and special events
- For our internal
administrative, marketing, planning, and product development and research
- Issuing Gift Cards and
Greeting notes to you as a gesture
We may disclose your personal information:
- where the law requires us to
do so; and
- to any third parties that
you consent for us to do so.
The purpose of handling information
We will take reasonable steps to ensure that you are aware of the
purposes for which we handle personal information except where our collection
or disclosure of the personal information is required by law. Personal
information should only be handled for purposes notified or obvious to you, and
only subsequently used or further communicated where not incompatible with
Access and updating personal data
You are welcome to request access to any personal information held about
you by We. To obtain this information please contact us using the contact
details set out in this policy.
If you have any queries or concerns about your personal information or
if you would like to make a complaint, then please contact us for assistance.
We take all reasonable security measures to protect your personal information
stored in both electronic and hard copy form. Access to our electronic records
is limited by passwords to authorized personnel only. We understand that the security
of personal information is paramount and we endeavor to take all reasonable
steps to ensure that the personal information we hold is not subject to loss,
misuse, or unauthorized access or alteration.
We take the best possible care by delivering your orders. Please ensure
the address you have supplied is correct as redelivery will incur a fee. We are
unable to accept responsibility for non-delivery if you have supplied the
incorrect address, telephone number, time, or other requested information.
There is a delivery fee applicable on all deliveries. However, as per company
policy on a certain value of the order, the delivery fee can be waved off. This
site is serving only two cities of the Goldfield region, Kalgoorlie & Boulder.
Standard delivery time is approx 4-6 hours. There are two delivery time slots
mention on the checkout page, 9:00 AM to 3:00 PM and 4:00 PM to 9:00 PM. This may vary depending on the time of orders
placed. If you ordered at 3:00 PM the delivery will fall on the next time slot,
visa versa if you ordered at 9:00 PM on the same day the order will fall in the
next delivery run on the very next day.
We deliver to a predefined area. No delivery is available outside of
these boundaries. Online store ordering and delivery are subject to the store
trading hours which may change from time to time. This takes into account the
time to process an order.
When making inquiries, ordering or requesting service information,
participating in certain promotional activities, completing surveys, and
generally corresponding with us, we may ask for certain Personal Information,
including, your name, mailing address, phone number and email address.
If you are on a part of our website that requires you to provide your
Personal Information, it will be clear what Personal Information we are requesting.
If you are not comfortable providing personal details, you may shop on
our website as Guest shopper, you still need to provide delivery details but creating
an account is not obligatory.
We may also collect other information that is provided to us by your web
browser. This may include the browser you used to come to our website, the
Uniform Resource Locator ("URL") of the website that you just visited
before visiting our website, which pages on our website you visit, any search
terms you entered, which URL you go to next, and your Internet Protocol
users' personal computer hard drives during the exchange of data that happens
when your browser points to our website. Cookies enable a website to identify a
user's browser as a previous visitor by means of a unique string of numbers
assigned on a previous visit. Our cookies assist us in collecting information
on what pages of our website you access or visit, and in recording any
Our cookies cannot and do not retrieve any other data from your hard
drive or pass on computer viruses. If you are just browsing our website, a
cookie identifies your browser and user id (and not your identity). If you
recording other session information (a "session" is a single visit by
you to our website).
We are obliged to accept returns If there's something wrong with your
item, if the items delivered after the expiry date or items delivered after “best
before” date, items not received in the desired quantity which you have
ordered, you're entitled to return it or get a refund.
We will not be responsible for any loss or deterioration which occurs after
delivery as per your instructions (unless otherwise agreed in writing before
delivery) due to non-timely collection or otherwise. Please select your items
carefully as no refund or exchange will be given. If a product is out of stock,
we will contact you to determine if you would prefer a replacement or deduct it
from your total order.
We only accept online payment using Stripe Secure Gateway, PayPal
Express, and Direct Bank Transfers, by
providing your credit card details during checkout on our secure site. We will
process your order payment using your credit card details for the value printed
on the invoice we provide with your delivery and email you on your given email
address in delivered details. All transactions are sold and processed in
Australian dollars (AUD). Accepted card mix may vary on this secure site.
Credit card details are handled by a third-party payment gateway (Stripe),
and We will never save your actual card details.
For the avoidance of doubt, We will not in any circumstance be liable to
you, or any third parties, for any loss or damage you may suffer arising from
credit card fraud or identity theft.
Another payment option on our website is PayPal Express, you may buy
your items using PayPal payment transfer. For details about PayPal Privacy
policy please visit the link https://www.paypal.com/au/webapps/mpp/ua/privacy-full
Our e-commerce site uses Secure Sockets Layer (SSL) technology, which
uses 128 bit encryption. SSL locks all payment information passed from you to
us in an encrypted envelope, making it extremely difficult for this information
to be intercepted.
Secure details will never be provided to unauthorized third parties.
Changes in the future
we will post these changes on our website.